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Diploma of Travel and Tourism Subject

Travel Systems Essentials - TSE101FC

Digital innovations, transformations and disruptors impacting the tourism industry.

TSE101FC is a core subject of the Diploma of Travel and Tourism delivered in partnership between Flight Centre Travel Academy and Torrens University Australia.

⭐ 1 SEMESTER   ⭐ 18 WEEKS  ⭐ 6 MODULES

What to expect

Throughout the 18-week course, participants will uncover the latest technological trends impacting the travel and tourism industry. They will explore digital advancements, transformations, and disruptions that have occurred, and become familiar with the commonly used online booking systems within the sector. The focus is not just on the booking process but on comprehending how technology is integrated into and operates within the tourism domain to provide essential information to meet consumer demands.

During the course, students will:

  • Gain insights into fundamental CRM (customer relationship management) tools crucial for customer service and vital for aspiring travel professionals.
  • Recognize and contemplate recent technological trends in travel and tourism.
  • Understand various travel booking systems: aggregators, global distributions systems (GDS) and online travel agencies (OTAs), among others.
  • Explore the impact of Big Data and Artificial Intelligence in travel and tourism.
  • Investigate the utilization of modern digital innovations in the travel and tourism industry.

Student Outcomes

  • Understanding various travel booking systems

  • Case studies: Skyscanner and Lufthansa

  • The importance of Customer Relationship Management (CRM) tools

  • Personalisation and how it helps travellers today

  • Artificial Intelligence and where it's used in tourism

  • The what, why and how of UX (User Experience)

  • Digital networking - knowing how and who to connect to for career success

Student Experience

  • Participate in live online tutorials led by experts from Flight Centre Travel Academy or watch the recorded sessions.
    • 6 module tutorials
    • 3 assessment Q&As
  • Receive one-on-one coaching calls, assessment assistance, and student wellness support as needed.

Content Outline

  • Technological advancements impacting the travel and tourism industry
  • Overview of the types of reservation systems used across the variety of tourism organisations
  • Digital innovations, transformations and disruptors like apps, metasearch engines and new distribution capabilities
  • Using data science for personalisation and enhancing the user experience

 

Assessment

  • Case study about Online Reservation Systems within the industry

  • Individual presentation about Digital Innovations

  • Big Data and Artificial Intelligence report

5 Technology Trends

  • Internet of Things (IoT) - an in-room device controlling everything from the lights to air-conditioning.
  • Recognition Technology - allowing room access via fingerprints, or semi-contactless check-outs.
  • Virtual Reality (VR) - showcasing cruise cabins, onboard facilities and even port hotspots before travel.
  • Robotics - aiding airport security or assisting passengers
  • Artificial Intelligence (AI) - using chatbots for customer service purposes, delivering rapid responses to problems or queries.

 

‘The real life examples and case studies were great. These were my favourite parts of the modules!’
Taylor

FCTA Student

TSE

 

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